CustomerDirectorRachel
Staples Coupon Policy
Hi XXXX, thank you for contacting Staples.
I would be happy to provide you with information about our coupon policy. Please reference your
actual coupon for restrictions specific to that coupon offer. Below is the list of other important
restrictions to keep in mind:
Important Restrictions:
Coupons are not transferable.
Coupons may only be used once and cannot be used on subsequent orders.
Void where prohibited.
No cash or credit back.
Coupon must be submitted at time of order.
Expired coupons are not valid.
Tax and delivery are not included in calculating minimum purchase requirement.
Coupons are not valid on previous purchases.
Only one “Dollars off” coupon per purchase. (See definition below.)
Minimum purchase requirement for “Dollars off” coupon must be met with purchases to which no other
coupon or instant savings offer applies.
“Product specific” coupons may be combined with other coupons as long as the purchase requirement of
each coupon is met independently. (See definition below.)
Staples Rewards checks can be redeemed on any order.
Limit one per customer.
Not valid on downloadable software, services, business service provider or custom-printing service
provider web sites, gift cards or postage stamps.
Not all coupons can be used in the store, through the catalog and on Staples.com. Please see coupons
for details.
We reserve the right to charge credit cards for the amount of the coupon.
Definitions:
“Dollars off” coupons provide a general discount on your order total.
“Product specific” coupons provide a discount on a specific product.
Staples.com reserves the right to reject orders that use a coupon code that was obtained from a
bulletin board or other Internet site. Staples.com also reserves the right to reject orders that use
a coupon code that was transferred from a direct mail recipient or that are in violation of any
coupon restriction listed above. If our system does not accept your coupon code and you believe you
hold a valid coupon, please call us at1-800-3STAPLE.
Below is the link to the coupon policy online:
Thank you for this opportunity to respond to your inquiry. I hope you will continue to look to
Staples with confidence and satisfaction for all of your office supply needs.
If you would like to contact one of our representatives, please reply to this email or call us at
800-333-3330.
Christina
Customer Service Representative
e-mail:support@orders.staples.com
phone :1-800-333-3330
fax :1-800-333-3199
online:http://www.staples.com/sbd/content/help/contact/index.html
Updated 8/1/11
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Staples Price Match Guarantee
How does Staples' price”“match guarantee work?
If you find a lower price anywhere else on a new identical item, just show us the lower price when you buy the item at Staples and we will match the price, or within 14 days of your Staples purchase and we will give you the difference.
Which items does Staples price match?
Almost everything we sell. The item must be identical, including model number, components and U.S. warranty. For wireless phones and other items with a service plan, the plan, provider and other terms must be the same. The item must be in stock and available for purchase at that price from an authorized U.S. reseller, whose authorization we reserve the right to verify.
Which items and services aren't available for price match?
We don't match our store prices to those on other companies' Web sites. We don't price match our Staples®EasyTechSMservices. We don't price match our third”“party providers' products and services (e.g., custom printing), items sold on auction sites or at local or special events (e.g., grand opening, anniversary, clearance or liquidation sales). We don't price match taxes and typographical errors.
What if I find a lower price at Staples?
If you find a lower price in one of our stores, catalogs or on staples.com®, we'll gladly match the lower price. If an item is marked “clearance,” the clearance price is only valid for an in”“stock product that is marked at that clearance price.
Where can I use Staples coupons?
Staples periodically issues coupons and runs promotions which customers can use for discounts on qualifying purchases. Please note that these coupon and promotions contain restrictions, including, at times, about where the discount can be utilized. For example, some offers may only be used on Staples.com or for telephone orders (and not in our retail stores); others may only be used in our retail stores. See coupon or promotion description for these and other details.
How do Staples coupons and rebates contribute to the Staples price?
When calculating a price match, we'll deduct any available Staples coupons, Staples Rebates (instant, easy or mail”“in) and manufacturer rebates from the Staples price to arrive at a net price. For example, if you buy an item from us for $100 and we offer a $20 instant rebate, the net price is $80. If another company's price is $80 or more, we will not match the price. Another example: if you buy an item from us for $159 and you have a $30 coupon, the net price is $129. If another company's price is $125, your price match would be $4.
Will Staples match another company's price when combined with an instant rebate, mail”“in rebate, gift check or gift card,or free or discounted item?
We'll match another company's final price after deducting an instant rebate. If another company offers a product that comes with a mail”“in rebate, gift check, gift card or an equivalent, we will only match the price you pay at the point of purchase and will not take the mail”“in rebate, gift check, gift card or equivalent into account. If another company offers a product that comes with a free or discounted item and Staples does not carry the free or discounted item, we will only match the price you pay at the point of purchase and will not take the free or discounted item into account.
Are delivery charges included in the price match?
It will depend on whether your Staples.com order received free shipping, and whether the competitor offers free shipping.
If your Staples.com orderqualifiedfor free shipping and the competitoroffersfree shipping, we will price match the productwithoutconsidering shipping charges (even if the competitor has a higher minimum order size requirement to qualify for free shipping, or longer delivery times, than Staples.com).
If your Staples.com orderqualifiedfor free shipping and the competitor doesnotoffer free shipping, we will include an appropriate shipping charge in the competitor's price before price matching.
If your Staples.com order didnotqualify for free shipping and the competitor offers free shipping but the product does not qualify for such free shipping, or does not offer free shipping, we will include shipping charges on both products before price matching.
Are quantities limited on price”“matched products?
We may limit the quantities of price”“matched items, particularly if the other company does. In addition, we reserve the right to limit quantities sold to a customer.
Policy information is available at the customer service desk in store, by calling1″“800″“333″“3330, or visitingwww.staples.com/pricematch. For a price match, see customer service desk in store or call1″“800″“333″“3330. This policy is subject to change without notice. Effective as of November 22, 2010.
Updated 7/31/11
Check Coupon Policies for other stores:
http://helpdesk.savingsangel.com/forums/20175251-coupon-policies-by-store
